How do I get a refund from Subway?

Start from your Subway order or account, find the transaction, and follow the refund or cancellation steps. Orders through the Subway app or site are emailed and stored in your MVP Rewards account history. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Subway's current policy, so check it before submitting the request.

Can I get a receipt for a Subway refund?

Yes — Subway typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Subway Refunds & Receipts

Requesting a refund or cancellation from Subway? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Subway refund?

For most refunds and cancellations, Subway ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Subway's current refund or cancellation policy before requesting one.

Where to find your Subway order details

1Orders through the Subway app or site are emailed and stored in your MVP Rewards account history.
2Search your email for the Subway order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Subway receipts

Scanning your Subway rewards at the register logs the purchase to your account even when you pay cash.

Lost the Subway receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Subway receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Subway receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Subway receipt builder

Frequently asked questions

How do I get a refund from Subway?: Start from your Subway order or account, find the transaction, and follow the refund or cancellation steps. Orders through the Subway app or site are emailed and stored in your MVP Rewards account history. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Subway's current policy, so check it before submitting the request.
Can I get a receipt for a Subway refund?: Yes — Subway typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.