How do I get a refund from Southwest Airlines?

Start from your Southwest Airlines order or account, find the transaction, and follow the refund or cancellation steps. Having the receipt or confirmation handy speeds it up. Exact steps and eligibility depend on Southwest Airlines's current policy.

Can I get a receipt for a Southwest Airlines refund?

Yes — Southwest Airlines typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Southwest Airlines Refunds & Receipts

Requesting a refund or cancellation from Southwest Airlines? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Southwest Airlines refund?

For most refunds and cancellations, Southwest Airlines ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Southwest Airlines's current refund or cancellation policy before requesting one.

Where to find your Southwest Airlines order details

1Check your Southwest Airlines confirmation email, or sign in to your Southwest Airlines account to find the booking and its receipt.
2Search your email for the Southwest Airlines order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Lost the Southwest Airlines receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Southwest Airlines receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Southwest Airlines receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Southwest Airlines receipt builder

Frequently asked questions

How do I get a refund from Southwest Airlines?: Start from your Southwest Airlines order or account, find the transaction, and follow the refund or cancellation steps. Having the receipt or confirmation handy speeds it up. Exact steps and eligibility depend on Southwest Airlines's current policy.
Can I get a receipt for a Southwest Airlines refund?: Yes — Southwest Airlines typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.