Can I get a copy of an old Tim Hortons receipt?

Often yes. Tims Rewards app orders keep digital receipts; scanning your card at the register logs in-store purchases to your account. For older purchases, Tim Hortons customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.

How to Find a Lost Tim Hortons Receipt

Misplaced your Tim Hortons receipt? Before you give up, there are a few quick places to look — and if the original is gone for good, you can recreate one for your records.

Where to look first

1Check your email — Tim Hortons and many retailers send a digital receipt or order confirmation at checkout.
2Tims Rewards app orders keep digital receipts; scanning your card at the register logs in-store purchases to your account.
3Review your bank or credit-card statement to confirm the date, location and exact amount of the purchase.
4Contact Tim Hortons customer service with your payment card, the store or location, and the approximate date — they can sometimes look up or reprint a receipt.

Tim Hortons asks you to raise the problem with the restaurant's manager first, with Guest Services (1-888-601-1616) as the fallback. Check Tim Hortons' own help pages (opens in a new tab) for the current rules — policies change, and the brand's own page is the only authoritative version. Link checked August 20, 2026.

Need a copy for your own records? If Tim Hortons cannot retrieve the original, you can rebuild one from what you remember — items, prices, date and store details. Open the Tim Hortons receipt builder.

Good to know about Tim Hortons receipts

Tims Rewards works on cash purchases too when scanned — the account history becomes a full purchase log.

Can't find your Tim Hortons receipt? Recreate it

If the original is unrecoverable, you can recreate a Tim Hortons receipt that matches the items, prices, date and store details of your real purchase — handy for an expense report, reimbursement or your own bookkeeping. Open the free Tim Hortons receipt builder, fill in the details, and download it as a PDF or PNG.

Use it responsibly

Only recreate a receipt for a purchase that actually happened and for legitimate purposes such as personal records, reimbursement of real expenses, or replacing a lost copy. Creating a receipt to mislead a person, employer, retailer or tax authority is illegal.

Recreate your Tim Hortons receipt now

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Tim Hortons receipt builder

Frequently asked questions

Can I get a copy of an old Tim Hortons receipt?: Often yes. Tims Rewards app orders keep digital receipts; scanning your card at the register logs in-store purchases to your account. For older purchases, Tim Hortons customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.
Does Tim Hortons keep receipts on file?: It varies. Purchases made through a Tim Hortons app, loyalty program or online account are usually stored in your order history. Tims Rewards works on cash purchases too when scanned — the account history becomes a full purchase log. In-store cash purchases with no loyalty scan are the hardest to retrieve, which is when recreating a receipt for your records is most useful.

More Tim Hortons receipt help

Last reviewed September 1, 2026