How do I get a refund from Tim Hortons?

Start from your Tim Hortons order or account, find the transaction, and follow the refund or cancellation steps. Tims Rewards app orders keep digital receipts; scanning your card at the register logs in-store purchases to your account. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Tim Hortons' current policy, so check it before submitting the request.

Can I get a receipt for a Tim Hortons refund?

Yes — Tim Hortons typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Tim Hortons Refunds & Lost Receipts

Requesting a refund or cancellation from Tim Hortons? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Tim Hortons refund?

For most refunds and cancellations, Tim Hortons ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time.

Tim Hortons asks you to raise the problem with the restaurant's manager first, with Guest Services (1-888-601-1616) as the fallback. Check Tim Hortons' refund and support policy (opens in a new tab) for the current rules — policies change, and the brand's own page is the only authoritative version. Link checked August 20, 2026.

Need a copy for your own records? If Tim Hortons cannot retrieve the original, you can rebuild one from what you remember — items, prices, date and store details. Open the Tim Hortons receipt builder.

Where to find your Tim Hortons order details

1Tims Rewards app orders keep digital receipts; scanning your card at the register logs in-store purchases to your account.
2Search your email for the Tim Hortons order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Tim Hortons receipts

Tims Rewards works on cash purchases too when scanned — the account history becomes a full purchase log.

Lost the Tim Hortons receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Tim Hortons receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Tim Hortons receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Tim Hortons receipt builder

Frequently asked questions

How do I get a refund from Tim Hortons?: Start from your Tim Hortons order or account, find the transaction, and follow the refund or cancellation steps. Tims Rewards app orders keep digital receipts; scanning your card at the register logs in-store purchases to your account. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Tim Hortons' current policy, so check it before submitting the request.
Can I get a receipt for a Tim Hortons refund?: Yes — Tim Hortons typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

More Tim Hortons receipt help

Last reviewed September 1, 2026