How do I get a refund from Marriott?

Start from your Marriott order or account, find the transaction, and follow the refund or cancellation steps. Marriott emails the folio at checkout, and past stays are stored in your Marriott Bonvoy account — you can also request a folio copy from marriott.com without calling the hotel. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Marriott's current policy, so check it before submitting the request.

Can I get a receipt for a Marriott refund?

Yes — Marriott typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Marriott Refunds & Receipts

Requesting a refund or cancellation from Marriott? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Marriott refund?

For most refunds and cancellations, Marriott ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Marriott's current refund or cancellation policy before requesting one.

Where to find your Marriott order details

1Marriott emails the folio at checkout, and past stays are stored in your Marriott Bonvoy account — you can also request a folio copy from marriott.com without calling the hotel.
2Search your email for the Marriott order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Marriott receipts

Hotel folios are retrievable long after checkout — Marriott's online folio request works for stays from months earlier, which most guests don't realize.

Lost the Marriott receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Marriott receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Marriott receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Marriott receipt builder

Frequently asked questions

How do I get a refund from Marriott?: Start from your Marriott order or account, find the transaction, and follow the refund or cancellation steps. Marriott emails the folio at checkout, and past stays are stored in your Marriott Bonvoy account — you can also request a folio copy from marriott.com without calling the hotel. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Marriott's current policy, so check it before submitting the request.
Can I get a receipt for a Marriott refund?: Yes — Marriott typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.