Can Macy's reprint a receipt?

In many cases yes — bring the card you paid with and the approximate date to the customer-service desk, and staff can often locate the transaction in the register system. Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register. Reprint availability and time limits depend on the store's point-of-sale system, so the sooner you ask after the purchase, the better.

Is it legal to recreate a Macy's receipt?

Recreating a receipt for a real purchase — for your records, an expense report or replacing a lost copy — is legitimate. Using a fabricated receipt to deceive anyone is not.

How to Get a Copy of Your Macy's Receipt

Need another copy of a Macy's receipt for an expense report or your records? Here are the fastest ways to get one.

Ways to get a duplicate Macy's receipt

1In store: take your payment card and the approximate date to the Macy's customer-service desk and ask for a receipt reprint.
2Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register.
3Resend the email receipt: if you provided an email at checkout, search your inbox for the Macy's order confirmation and re-download it.

Macy's says it can retrieve receipt information for up to two years after the purchase, which is far longer than most stores keep a lookup window open. Check Macy's receipt and order help (opens in a new tab) for the current rules — policies change, and the brand's own page is the only authoritative version. Link checked August 20, 2026.

Need a copy for your own records? If Macy's cannot retrieve the original, you can rebuild one from what you remember — items, prices, date and store details. Open the Macy's receipt builder.

The Macy's template is one of our Pro layouts. The builder itself is free to use with no sign-up.

Good to know about Macy's receipts

Star Rewards members' purchases are searchable in-store for months, which Macy's uses for both returns and price adjustments.

Or recreate a Macy's receipt

If a reprint isn't available, you can rebuild a Macy's receipt with the same items, prices, date and store details, then sign in free to download it as a PDF or PNG. It takes about a minute.

Make a copy of your Macy's receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Macy's receipt builder

The Macy's template is one of our Pro layouts. The receipt builder itself is free to use with no sign-up.

Frequently asked questions

Can Macy's reprint a receipt?: In many cases yes — bring the card you paid with and the approximate date to the customer-service desk, and staff can often locate the transaction in the register system. Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register. Reprint availability and time limits depend on the store's point-of-sale system, so the sooner you ask after the purchase, the better.
Is it legal to recreate a Macy's receipt?: Recreating a receipt for a real purchase — for your records, an expense report or replacing a lost copy — is legitimate. Using a fabricated receipt to deceive anyone is not.

More Macy's receipt help

Last reviewed September 1, 2026