Can Macy's reprint a receipt?

In many cases yes — bring the card you paid with and the approximate date to the customer-service desk, and staff can often locate the transaction in the register system. Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register. Reprint availability and time limits depend on the store's point-of-sale system, so the sooner you ask after the purchase, the better.

Is it legal to recreate a Macy's receipt?

Recreating a receipt for a real purchase — for your records, an expense report or replacing a lost copy — is legitimate. Using a fabricated receipt to deceive anyone is not.

How to Get a Copy of Your Macy's Receipt

Need another copy of a Macy's receipt for an expense report or your records? Here are the fastest ways to get one.

Ways to get a duplicate Macy's receipt

1In store: take your payment card and the approximate date to the Macy's customer-service desk and ask for a receipt reprint.
2Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register.
3Resend the email receipt: if you provided an email at checkout, search your inbox for the Macy's order confirmation and re-download it.

Good to know about Macy's receipts

Star Rewards members' purchases are searchable in-store for months, which Macy's uses for both returns and price adjustments.

Or recreate a Macy's receipt

If a reprint isn't available, you can rebuild a Macy's receipt with the same items, prices, date and store details, then sign in free to download it as a PDF or PNG. It takes about a minute.

Make a copy of your Macy's receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Macy's receipt builder

Frequently asked questions

Can Macy's reprint a receipt?: In many cases yes — bring the card you paid with and the approximate date to the customer-service desk, and staff can often locate the transaction in the register system. Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register. Reprint availability and time limits depend on the store's point-of-sale system, so the sooner you ask after the purchase, the better.
Is it legal to recreate a Macy's receipt?: Recreating a receipt for a real purchase — for your records, an expense report or replacing a lost copy — is legitimate. Using a fabricated receipt to deceive anyone is not.