Can I get a copy of an old Macy's receipt?

Often yes. Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register. For older purchases, Macy's customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.

How to Find a Lost Macy's Receipt

Misplaced your Macy's receipt? Before you give up, there are a few quick places to look — and if the original is gone for good, you can recreate one for your records.

Where to look first

1Check your email — Macy's and many retailers send a digital receipt or order confirmation at checkout.
2Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register.
3Review your bank or credit-card statement to confirm the date, location and exact amount of the purchase.
4Contact Macy's customer service with your payment card, the store or location, and the approximate date — they can sometimes look up or reprint a receipt.

Good to know about Macy's receipts

Star Rewards members' purchases are searchable in-store for months, which Macy's uses for both returns and price adjustments.

Can't find your Macy's receipt? Recreate it

If the original is unrecoverable, you can recreate a Macy's receipt that matches the items, prices, date and store details of your real purchase — handy for an expense report, reimbursement or your own bookkeeping. Open the free Macy's receipt builder, fill in the details, and download it as a PDF or PNG.

Use it responsibly

Only recreate a receipt for a purchase that actually happened and for legitimate purposes such as personal records, reimbursement of real expenses, or replacing a lost copy. Creating a receipt to mislead a person, employer, retailer or tax authority is illegal.

Recreate your Macy's receipt now

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Macy's receipt builder

Frequently asked questions

Can I get a copy of an old Macy's receipt?: Often yes. Macy's can look up purchases made with a Macy's card or a card tied to your Star Rewards account at any register. For older purchases, Macy's customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.
Does Macy's keep receipts on file?: It varies. Purchases made through a Macy's app, loyalty program or online account are usually stored in your order history. Star Rewards members' purchases are searchable in-store for months, which Macy's uses for both returns and price adjustments. In-store cash purchases with no loyalty scan are the hardest to retrieve, which is when recreating a receipt for your records is most useful.