How do I get a refund from Hyatt?

Start from your Hyatt order or account, find the transaction, and follow the refund or cancellation steps. World of Hyatt stores past stays in your account, and folio copies can be requested from the hotel or via Hyatt's website. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Hyatt's current policy, so check it before submitting the request.

Can I get a receipt for a Hyatt refund?

Yes — Hyatt typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Hyatt Refunds & Receipts

Requesting a refund or cancellation from Hyatt? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Hyatt refund?

For most refunds and cancellations, Hyatt ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Hyatt's current refund or cancellation policy before requesting one.

Where to find your Hyatt order details

1World of Hyatt stores past stays in your account, and folio copies can be requested from the hotel or via Hyatt's website.
2Search your email for the Hyatt order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Hyatt receipts

Hyatt folios can be re-sent by the property months after checkout — the front desk email is faster than central support.

Lost the Hyatt receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Hyatt receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Hyatt receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Hyatt receipt builder

Frequently asked questions

How do I get a refund from Hyatt?: Start from your Hyatt order or account, find the transaction, and follow the refund or cancellation steps. World of Hyatt stores past stays in your account, and folio copies can be requested from the hotel or via Hyatt's website. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Hyatt's current policy, so check it before submitting the request.
Can I get a receipt for a Hyatt refund?: Yes — Hyatt typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.