How do I get a refund from Airbnb?

Start from your Airbnb order or account, find the transaction, and follow the refund or cancellation steps. Go to Trips → select the stay → receipts and VAT invoices are downloadable per reservation, indefinitely. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Airbnb's current policy, so check it before submitting the request.

Can I get a receipt for a Airbnb refund?

Yes — Airbnb typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Airbnb Refunds & Receipts

Requesting a refund or cancellation from Airbnb? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Airbnb refund?

For most refunds and cancellations, Airbnb ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Airbnb's current refund or cancellation policy before requesting one.

Where to find your Airbnb order details

1Go to Trips → select the stay → receipts and VAT invoices are downloadable per reservation, indefinitely.
2Search your email for the Airbnb order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Airbnb receipts

Airbnb issues both a payment receipt and (where applicable) a VAT invoice — business travelers usually need the second, hidden under the reservation details.

Lost the Airbnb receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Airbnb receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Airbnb receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Airbnb receipt builder

Frequently asked questions

How do I get a refund from Airbnb?: Start from your Airbnb order or account, find the transaction, and follow the refund or cancellation steps. Go to Trips → select the stay → receipts and VAT invoices are downloadable per reservation, indefinitely. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Airbnb's current policy, so check it before submitting the request.
Can I get a receipt for a Airbnb refund?: Yes — Airbnb typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.