How do I get a refund from United Airlines?

Start from your United Airlines order or account, find the transaction, and follow the refund or cancellation steps. United's receipts page on united.com retrieves ticket receipts by confirmation number, ticket number or MileagePlus account. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on United Airlines's current policy, so check it before submitting the request.

Can I get a receipt for a United Airlines refund?

Yes — United Airlines typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

United Airlines Refunds & Receipts

Requesting a refund or cancellation from United Airlines? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a United Airlines refund?

For most refunds and cancellations, United Airlines ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check United Airlines's current refund or cancellation policy before requesting one.

Where to find your United Airlines order details

1United's receipts page on united.com retrieves ticket receipts by confirmation number, ticket number or MileagePlus account.
2Search your email for the United Airlines order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about United Airlines receipts

United keeps ticket receipts retrievable for about 18 months — including seat and bag fee receipts, which are separate documents.

Lost the United Airlines receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a United Airlines receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your United Airlines receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the United Airlines receipt builder

Frequently asked questions

How do I get a refund from United Airlines?: Start from your United Airlines order or account, find the transaction, and follow the refund or cancellation steps. United's receipts page on united.com retrieves ticket receipts by confirmation number, ticket number or MileagePlus account. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on United Airlines's current policy, so check it before submitting the request.
Can I get a receipt for a United Airlines refund?: Yes — United Airlines typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.