How do I get a refund from Spotify?

Start from your Spotify order or account, find the transaction, and follow the refund or cancellation steps. Go to spotify.com → Account → Order history for receipts covering every subscription charge. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Spotify's current policy, so check it before submitting the request.

Can I get a receipt for a Spotify refund?

Yes — Spotify typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Spotify Refunds & Lost Receipts

Requesting a refund or cancellation from Spotify? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Spotify refund?

For most refunds and cancellations, Spotify ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Spotify's current refund or cancellation policy before requesting one.

Need a copy for your own records? If Spotify cannot retrieve the original, you can rebuild one from what you remember — items, prices, date and store details. Open the Spotify receipt builder.

The Spotify template is one of our Pro layouts. The builder itself is free to use with no sign-up.

Where to find your Spotify order details

1Go to spotify.com → Account → Order history for receipts covering every subscription charge.
2Search your email for the Spotify order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Spotify receipts

Spotify's receipts live only on the website (not in the app) — the most common reason people think they can't find them.

Lost the Spotify receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Spotify receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Spotify receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Spotify receipt builder

The Spotify template is one of our Pro layouts. The receipt builder itself is free to use with no sign-up.

Frequently asked questions

How do I get a refund from Spotify?: Start from your Spotify order or account, find the transaction, and follow the refund or cancellation steps. Go to spotify.com → Account → Order history for receipts covering every subscription charge. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Spotify's current policy, so check it before submitting the request.
Can I get a receipt for a Spotify refund?: Yes — Spotify typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

More Spotify receipt help

Last reviewed September 1, 2026