Can I get a copy of an old Shell receipt?

Often yes. Pay-at-pump receipts can't be reprinted once you drive off, but purchases made through the Shell app (Fuel Rewards) are stored in your transaction history. For older purchases, Shell customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.

How to Find a Lost Shell Receipt

Misplaced your Shell receipt? Before you give up, there are a few quick places to look — and if the original is gone for good, you can recreate one for your records.

Where to look first

1Check your email — Shell and many retailers send a digital receipt or order confirmation at checkout.
2Pay-at-pump receipts can't be reprinted once you drive off, but purchases made through the Shell app (Fuel Rewards) are stored in your transaction history.
3Review your bank or credit-card statement to confirm the date, location and exact amount of the purchase.
4Contact Shell customer service with your payment card, the store or location, and the approximate date — they can sometimes look up or reprint a receipt.

Good to know about Shell receipts

The station itself keeps an internal transaction journal — same-day, an attendant can often reprint a pump receipt if you know the pump number and time.

Can't find your Shell receipt? Recreate it

If the original is unrecoverable, you can recreate a Shell receipt that matches the items, prices, date and store details of your real purchase — handy for an expense report, reimbursement or your own bookkeeping. Open the free Shell receipt builder, fill in the details, and download it as a PDF or PNG.

Use it responsibly

Only recreate a receipt for a purchase that actually happened and for legitimate purposes such as personal records, reimbursement of real expenses, or replacing a lost copy. Creating a receipt to mislead a person, employer, retailer or tax authority is illegal.

Recreate your Shell receipt now

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Shell receipt builder

Frequently asked questions

Can I get a copy of an old Shell receipt?: Often yes. Pay-at-pump receipts can't be reprinted once you drive off, but purchases made through the Shell app (Fuel Rewards) are stored in your transaction history. For older purchases, Shell customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.
Does Shell keep receipts on file?: It varies. Purchases made through a Shell app, loyalty program or online account are usually stored in your order history. The station itself keeps an internal transaction journal — same-day, an attendant can often reprint a pump receipt if you know the pump number and time. In-store cash purchases with no loyalty scan are the hardest to retrieve, which is when recreating a receipt for your records is most useful.