Can I get a copy of an old Shell receipt?

Often yes — check your email, your Shell app or online account, and your card statement. For older purchases, Shell customer service may be able to look up the transaction with your card and the date.

Does Shell keep receipts on file?

It varies. Purchases made through a Shell app, loyalty program or online account are usually stored in your order history. In-store cash purchases are the hardest to retrieve, which is when recreating a receipt for your records is most useful.

How to Find a Lost Shell Receipt

Misplaced your Shell receipt? Before you give up, there are a few quick places to look — and if the original is gone for good, you can recreate one for your records.

Where to look first

1Check your email — Shell and many retailers send a digital receipt or order confirmation at checkout.
2Check your email for a digital Shell receipt, and open the Shell app or loyalty account to view recent purchases.
3Review your bank or credit-card statement to confirm the date, location and exact amount of the purchase.
4Contact Shell customer service with your payment card, the store or location, and the approximate date — they can sometimes look up or reprint a receipt.

Can't find your Shell receipt? Recreate it

If the original is unrecoverable, you can recreate a Shell receipt that matches the items, prices, date and store details of your real purchase — handy for an expense report, reimbursement or your own bookkeeping. Open the free Shell receipt builder, fill in the details, and download it as a PDF or PNG.

Use it responsibly

Only recreate a receipt for a purchase that actually happened and for legitimate purposes such as personal records, reimbursement of real expenses, or replacing a lost copy. Creating a receipt to mislead a person, employer, retailer or tax authority is illegal.

Recreate your Shell receipt now

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Shell receipt builder

Frequently asked questions

Can I get a copy of an old Shell receipt?: Often yes — check your email, your Shell app or online account, and your card statement. For older purchases, Shell customer service may be able to look up the transaction with your card and the date.
Does Shell keep receipts on file?: It varies. Purchases made through a Shell app, loyalty program or online account are usually stored in your order history. In-store cash purchases are the hardest to retrieve, which is when recreating a receipt for your records is most useful.