How do I get a refund from Hilton?

Start from your Hilton order or account, find the transaction, and follow the refund or cancellation steps. Your Hilton Honors account stores past stays; request a copy of a folio through the Hilton website or app, or from the hotel's front desk by email. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Hilton's current policy, so check it before submitting the request.

Can I get a receipt for a Hilton refund?

Yes — Hilton typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Hilton Refunds & Receipts

Requesting a refund or cancellation from Hilton? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Hilton refund?

For most refunds and cancellations, Hilton ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Hilton's current refund or cancellation policy before requesting one.

Where to find your Hilton order details

1Your Hilton Honors account stores past stays; request a copy of a folio through the Hilton website or app, or from the hotel's front desk by email.
2Search your email for the Hilton order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Hilton receipts

Hilton folios distinguish room, tax and incidentals line by line — finance teams usually require this folio, not the card statement.

Lost the Hilton receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Hilton receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Hilton receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Hilton receipt builder

Frequently asked questions

How do I get a refund from Hilton?: Start from your Hilton order or account, find the transaction, and follow the refund or cancellation steps. Your Hilton Honors account stores past stays; request a copy of a folio through the Hilton website or app, or from the hotel's front desk by email. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Hilton's current policy, so check it before submitting the request.
Can I get a receipt for a Hilton refund?: Yes — Hilton typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.