Can I get a copy of an old H&M receipt?

Often yes. H&M Member purchases (scanned at checkout) appear in the app's purchase history; online orders keep e-receipts in your account. For older purchases, H&M customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.

How to Find a Lost H&M Receipt

Misplaced your H&M receipt? Before you give up, there are a few quick places to look — and if the original is gone for good, you can recreate one for your records.

Where to look first

1Check your email — H&M and many retailers send a digital receipt or order confirmation at checkout.
2H&M Member purchases (scanned at checkout) appear in the app's purchase history; online orders keep e-receipts in your account.
3Review your bank or credit-card statement to confirm the date, location and exact amount of the purchase.
4Contact H&M customer service with your payment card, the store or location, and the approximate date — they can sometimes look up or reprint a receipt.

Good to know about H&M receipts

H&M membership converts every scanned in-store purchase into a digital receipt automatically — and they accept in-app receipts for returns.

Can't find your H&M receipt? Recreate it

If the original is unrecoverable, you can recreate a H&M receipt that matches the items, prices, date and store details of your real purchase — handy for an expense report, reimbursement or your own bookkeeping. Open the free H&M receipt builder, fill in the details, and download it as a PDF or PNG.

Use it responsibly

Only recreate a receipt for a purchase that actually happened and for legitimate purposes such as personal records, reimbursement of real expenses, or replacing a lost copy. Creating a receipt to mislead a person, employer, retailer or tax authority is illegal.

Recreate your H&M receipt now

Match the items, prices, date and store details — then download as PDF or PNG.

Open the H&M receipt builder

Frequently asked questions

Can I get a copy of an old H&M receipt?: Often yes. H&M Member purchases (scanned at checkout) appear in the app's purchase history; online orders keep e-receipts in your account. For older purchases, H&M customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.
Does H&M keep receipts on file?: It varies. Purchases made through a H&M app, loyalty program or online account are usually stored in your order history. H&M membership converts every scanned in-store purchase into a digital receipt automatically — and they accept in-app receipts for returns. In-store cash purchases with no loyalty scan are the hardest to retrieve, which is when recreating a receipt for your records is most useful.