How do I get a refund from Panda Express?

Start from your Panda Express order or account, find the transaction, and follow the refund or cancellation steps. Online and app orders are emailed with full receipts; in-store purchases are paper-only plus your card statement. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Panda Express's current policy, so check it before submitting the request.

Can I get a receipt for a Panda Express refund?

Yes — Panda Express typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Panda Express Refunds & Receipts

Requesting a refund or cancellation from Panda Express? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Panda Express refund?

For most refunds and cancellations, Panda Express ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Panda Express's current refund or cancellation policy before requesting one.

Where to find your Panda Express order details

1Online and app orders are emailed with full receipts; in-store purchases are paper-only plus your card statement.
2Search your email for the Panda Express order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Panda Express receipts

Panda's guest survey on the receipt rewards a free item — the code expires quickly, so the receipt has short-term value beyond records.

Lost the Panda Express receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Panda Express receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Panda Express receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Panda Express receipt builder

Frequently asked questions

How do I get a refund from Panda Express?: Start from your Panda Express order or account, find the transaction, and follow the refund or cancellation steps. Online and app orders are emailed with full receipts; in-store purchases are paper-only plus your card statement. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Panda Express's current policy, so check it before submitting the request.
Can I get a receipt for a Panda Express refund?: Yes — Panda Express typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.