How do I get a refund from Instacart?

Start from your Instacart order or account, find the transaction, and follow the refund or cancellation steps. Instacart emails a final receipt after delivery (including substitutions and weight adjustments) and keeps every order under Your Orders. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Instacart's current policy, so check it before submitting the request.

Can I get a receipt for a Instacart refund?

Yes — Instacart typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Instacart Refunds & Receipts

Requesting a refund or cancellation from Instacart? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Instacart refund?

For most refunds and cancellations, Instacart ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Instacart's current refund or cancellation policy before requesting one.

Where to find your Instacart order details

1Instacart emails a final receipt after delivery (including substitutions and weight adjustments) and keeps every order under Your Orders.
2Search your email for the Instacart order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Instacart receipts

The final Instacart receipt often differs from the checkout total due to weight-based items — the emailed final version is the accurate one for records.

Lost the Instacart receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Instacart receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Instacart receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Instacart receipt builder

Frequently asked questions

How do I get a refund from Instacart?: Start from your Instacart order or account, find the transaction, and follow the refund or cancellation steps. Instacart emails a final receipt after delivery (including substitutions and weight adjustments) and keeps every order under Your Orders. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Instacart's current policy, so check it before submitting the request.
Can I get a receipt for a Instacart refund?: Yes — Instacart typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.