How do I get a refund from Chipotle?

Start from your Chipotle order or account, find the transaction, and follow the refund or cancellation steps. Online and app orders are emailed and stored in your Chipotle Rewards account; in-restaurant purchases exist on paper and your card statement. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Chipotle's current policy, so check it before submitting the request.

Can I get a receipt for a Chipotle refund?

Yes — Chipotle typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Chipotle Refunds & Lost Receipts

Requesting a refund or cancellation from Chipotle? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Chipotle refund?

For most refunds and cancellations, Chipotle ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time.

Chipotle handles refunds for app and website orders through its own customer service, but sends you to the delivery partner for anything ordered through a third party. Check Chipotle's refund and support policy (opens in a new tab) for the current rules — policies change, and the brand's own page is the only authoritative version. Link checked August 20, 2026.

Need a copy for your own records? If Chipotle cannot retrieve the original, you can rebuild one from what you remember — items, prices, date and store details. Open the Chipotle receipt builder.

Where to find your Chipotle order details

1Online and app orders are emailed and stored in your Chipotle Rewards account; in-restaurant purchases exist on paper and your card statement.
2Search your email for the Chipotle order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Chipotle receipts

Chipotle Rewards lets you add a missed in-store purchase by entering the receipt within a few days — which also logs it to your account.

Lost the Chipotle receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Chipotle receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Chipotle receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Chipotle receipt builder

Frequently asked questions

How do I get a refund from Chipotle?: Start from your Chipotle order or account, find the transaction, and follow the refund or cancellation steps. Online and app orders are emailed and stored in your Chipotle Rewards account; in-restaurant purchases exist on paper and your card statement. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Chipotle's current policy, so check it before submitting the request.
Can I get a receipt for a Chipotle refund?: Yes — Chipotle typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

More Chipotle receipt help

Last reviewed September 1, 2026