How do I get a refund from BP?

Start from your BP order or account, find the transaction, and follow the refund or cancellation steps. Having the receipt or confirmation handy speeds it up. Exact steps and eligibility depend on BP's current policy.

Can I get a receipt for a BP refund?

Yes — BP typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

BP Refunds & Receipts

Requesting a refund or cancellation from BP? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a BP refund?

For most refunds and cancellations, BP ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check BP's current refund or cancellation policy before requesting one.

Where to find your BP order details

1Check your email for a digital BP receipt, and open the BP app or loyalty account to view recent purchases.
2Search your email for the BP order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Lost the BP receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a BP receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your BP receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the BP receipt builder

Frequently asked questions

How do I get a refund from BP?: Start from your BP order or account, find the transaction, and follow the refund or cancellation steps. Having the receipt or confirmation handy speeds it up. Exact steps and eligibility depend on BP's current policy.
Can I get a receipt for a BP refund?: Yes — BP typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.