Can I get a copy of an old Nordstrom receipt?

Often yes. Purchases tied to your Nordy Club account or payment card can be looked up by any salesperson; online orders live in your account's purchase history. For older purchases, Nordstrom customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.

How to Find a Lost Nordstrom Receipt

Misplaced your Nordstrom receipt? Before you give up, there are a few quick places to look — and if the original is gone for good, you can recreate one for your records.

Where to look first

1Check your email — Nordstrom and many retailers send a digital receipt or order confirmation at checkout.
2Purchases tied to your Nordy Club account or payment card can be looked up by any salesperson; online orders live in your account's purchase history.
3Review your bank or credit-card statement to confirm the date, location and exact amount of the purchase.
4Contact Nordstrom customer service with your payment card, the store or location, and the approximate date — they can sometimes look up or reprint a receipt.

Good to know about Nordstrom receipts

Nordstrom famously has no formal return policy — returns are handled case-by-case, and a card lookup usually substitutes for a receipt.

Can't find your Nordstrom receipt? Recreate it

If the original is unrecoverable, you can recreate a Nordstrom receipt that matches the items, prices, date and store details of your real purchase — handy for an expense report, reimbursement or your own bookkeeping. Open the free Nordstrom receipt builder, fill in the details, and download it as a PDF or PNG.

Use it responsibly

Only recreate a receipt for a purchase that actually happened and for legitimate purposes such as personal records, reimbursement of real expenses, or replacing a lost copy. Creating a receipt to mislead a person, employer, retailer or tax authority is illegal.

Recreate your Nordstrom receipt now

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Nordstrom receipt builder

Frequently asked questions

Can I get a copy of an old Nordstrom receipt?: Often yes. Purchases tied to your Nordy Club account or payment card can be looked up by any salesperson; online orders live in your account's purchase history. For older purchases, Nordstrom customer service may be able to look up the transaction with the card you paid with and the approximate date — the more precisely you can pin down the store, day and amount, the better the odds of a successful lookup.
Does Nordstrom keep receipts on file?: It varies. Purchases made through a Nordstrom app, loyalty program or online account are usually stored in your order history. Nordstrom famously has no formal return policy — returns are handled case-by-case, and a card lookup usually substitutes for a receipt. In-store cash purchases with no loyalty scan are the hardest to retrieve, which is when recreating a receipt for your records is most useful.