How do I get a refund from Exxon?

Start from your Exxon order or account, find the transaction, and follow the refund or cancellation steps. Exxon Mobil Rewards+ app purchases are stored in the app's history; pump receipts otherwise exist only on paper and your statement. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Exxon's current policy, so check it before submitting the request.

Can I get a receipt for a Exxon refund?

Yes — Exxon typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.

Exxon Refunds & Receipts

Requesting a refund or cancellation from Exxon? Here's how your receipt or order confirmation fits in — and what to do if you can't find it.

Do you need a receipt for a Exxon refund?

For most refunds and cancellations, Exxon ties the request to your order — so a receipt, order confirmation or account record makes it much faster. Refund eligibility and timeframes vary and change over time, so check Exxon's current refund or cancellation policy before requesting one.

Where to find your Exxon order details

1Exxon Mobil Rewards+ app purchases are stored in the app's history; pump receipts otherwise exist only on paper and your statement.
2Search your email for the Exxon order or booking confirmation.
3Check your bank or card statement to confirm the date and amount of the charge.

Good to know about Exxon receipts

Paying via the Exxon app skips the pump printer entirely — the receipt lands in the app and your email.

Lost the Exxon receipt for your records?

If your refund is processed but you no longer have the original receipt, you can recreate a Exxon receipt that reflects the real transaction to keep with your expense records. Use a recreated receipt only honestly — never to misrepresent a charge.

Recreate your Exxon receipt

Match the items, prices, date and store details — then download as PDF or PNG.

Open the Exxon receipt builder

Frequently asked questions

How do I get a refund from Exxon?: Start from your Exxon order or account, find the transaction, and follow the refund or cancellation steps. Exxon Mobil Rewards+ app purchases are stored in the app's history; pump receipts otherwise exist only on paper and your statement. Having the receipt or confirmation handy speeds the process up considerably. Exact steps and eligibility depend on Exxon's current policy, so check it before submitting the request.
Can I get a receipt for a Exxon refund?: Yes — Exxon typically issues a refund confirmation by email or in your account. Keep it with the original receipt for your records.